Shipping Policy
How we ship your engine or transmission, what to check on delivery, and what happens if something goes wrong.
Returns and refunds
We do not accept returns or give refunds for items that do not fit your vehicle. An exchange, return or refund may be considered only if JDM Engine Bay Inc. posted incorrect Japanese specifications by mistake.
Warranty, sales and maintenance terms are in our Warranty and Returns Policy.
Shipping information
- Shipping and transportation charges are non-refundable, so please include them in your budget before you buy.
- Shipping is not included in our item prices, which keeps our prices lower.
- You are welcome to pick up your item locally at our warehouse in San Leandro, CA.
- Shipping insurance is provided by the freight company, not by JDM Engine Bay Inc.
- JDM Engine Bay Inc. is not responsible for damage caused by mishandling during shipping.
When your freight arrives
- Inspect the outer packaging for visible damage before you sign the delivery release. The freight company will not let you open the package first.
- Write any damage on the release form before you sign.
- Do not let the driver leave until you have inspected the packaging.
If you sign without noting possible damage, the freight company is released from responsibility and you will not be reimbursed for shipping damage.
Same-day shipping & tracking
- We work with top shipping partners for a damage-free experience.
- Orders usually ship the same day. Orders placed by 1 PM ship the same day.
- Tracking information is provided at purchase.
- If there is any delay, we will let you know right away.
Engine quality
Every engine passes a multi-point inspection and compression test, and only engines with positive compression results are shipped. Our sourcing agents in Japan select vehicles with the lowest mileage and best condition, and we can provide compression test results on request.
Warranty duration, claims and maintenance requirements are in our Warranty and Returns Policy.